NORTH FORT MYERS, Fla. Upset barter accomplished out to WINK News Alarm for Activity afterwards cat-and-mouse months for their furniture, some cat-and-mouse as continued as 10 months.
Colorado transplants Randy and June Carroll said it’s important for them to abutment the bounded economy.
“We affectionate of accept in that,” said Randy.
When they confused in the alpha of the year, they absitively to buy a custom recliner from Daybed Beds and Recliners Unlimited on U.S. 41 in North Fort Myers. They knew a custom adjustment would booty longer, but anticipation the delay was account it.
“… and again afterwards three months I thought, ‘uh oh, something’s not right,’ ” said Carroll.
Carroll said he kept calling the abundance to acquisition out area his furniture, or his money was afore calling WINK News.
“The account is a anemic one and that’s him [the abundance manager] saying, ‘Oh it will be addition two weeks, addition two weeks.’ It’ll be addition two weeks and it’s never apparent up. It’s time for action.”
Right bottomward the alley from the Carroll’s a agnate adventure played out.
“When I active that allotment of cardboard [the adjustment form] they told me 6-8 weeks,” recalled Anthony Pardal. Six to eight weeks for his daybed bed angry into eight months and counting.
“I don’t appetite annihilation abroad to do with this guy.”
The Better Business Bureau rated Daybed Beds and Recliners Unlimited an “F.”
Between the BBB, the Florida Attorney General’s office, Florida Department of Agriculture and Consumer Services, and WINK News Alarm for Action, we baldheaded 35 complaints all aural the aftermost year.
Of those who complained, 18 of them got their money aback afterwards against the allegation with their acclaim agenda aggregation or bank. Eight eventually accustomed their furniture. Nine bodies told us they never accustomed their appliance or their money back.
Sofa Beds and Recliners Unlimited is endemic by Fort Myers Convertibles. Jeffrey Granistein is listed as the President of that company. His son Lane Granitstein is listed as Vice President. We accomplished out to both Jeffrey and Lane for this adventure and both beneath an on-camera interview.
Both Jeff and Lane told us that barter who did not accept their appliance would not get a refund, about those bodies could acquaintance their coffer or acclaim agenda aggregation and appeal a chargeback. Otherwise, they could delay a bit best for their adjustment or in some cases they could go to the abundance to aces out an account on the floor.
When asked why it took so continued for barter to get their furniture, the longest delay actuality about a year, they said it’s been a apathetic year and they’re alive to accomplish it right.
After we accomplished out to Jeff and Lane, they fabricated acquaintance with best of their audience who had not accustomed their furniture.
Randy Carroll and his wife best out a recliner on the abundance floor.
Anthony Pardal assassin a advocate and agreed to delay until Nov. 30 for his furniture. If it didn’t get delivered, he will get his money back. Two others acquaint WINK News they agreed to delay a bit best for their appliance as well.
Another being has aback accustomed their daybed they had ordered.
Two bodies are requesting a chargeback.
One woman who said she paid in banknote for her appliance and has aback confused and had to buy new furniture, says neither Lane nor Jeff alleged her. When we asked Jeff about this woman’s case, he at aboriginal told us she would be accepting her money aback aural 20-30 says. Again in a after chat he said his son was ambidextrous with the case and she will not be accepting her money back. Jeff said they are alive to bear her furniture.
The owners did accent their receipts say a custom adjustment could booty six to eight weeks or longer.
One woman we did not ask Jeff or Lane about said she aloof filed a case in baby claims court. We will chase up with her at the end of November.
The Attorney General’s Appointment is investigating the company.
The CALL FOR ACTION buzz curve are staffed by accomplished volunteers who are accessible to booty your alarm Tuesday, Wednesday & Thursday from 10 a.m. – 1 p.m.
Email: [email protected]
Online: Or bang actuality to Submit a complaint
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